Clients can easily track orders, resolve issues, and submit support requests through the Ecomflow dashboard. Below is a step-by-step guide to managing orders effectively.

Accessing the Orders Page

Navigate to the Orders tab in the Ecomflow dashboard.

You’ll see a list of all your orders with key details:

Order ID
Status (New, Processing, Shipped, etc.)
Items (Number of products in the order)
Customer Name & Email
Actions (View order details)

Tracking an Order

Click View next to an order to open its details page. The order details page includes:

Customer Information (Name, email)
Shipping Information (Address, country, city)
Items in the Order (Product details, quantity)
Tracking Information (All tracking links provided)

If a tracking number is available, click on the tracking link to check the latest shipping status.

Resolving Order Issues

If an order status is unclear or there’s an issue, check the Orders with Issues sheet before contacting support.

Common order issues:

Order Delays: Check tracking status for updates.
Incorrect or Missing Items: Cross-check the packing details in the order.
Failed Delivery: Contact the courier for more details.

Submitting a Support Request

If the issue is not resolved, submit a support request:

Go to the Support tab in the dashboard.

Click Create a New Support Request.

Provide the following details:

Order ID
Issue Type (Delay, incorrect item, missing item, etc.)
Description (Provide as much detail as possible)
Attachments (Screenshots or files if applicable)

Submit the request. A support agent will respond with further assistance.

Order Notifications

Clients receive email notifications for major order updates:

Order Confirmation: When an order is placed.
Shipped Notification: When tracking is available.
Issue Resolution: When a support request is updated.