Clients can easily track orders, resolve issues, and submit support requests through the Ecomflow dashboard. Below is a step-by-step guide to managing orders effectively.
Accessing the Orders Page
Navigate to the Orders tab in the Ecomflow dashboard.
You’ll see a list of all your orders with key details:
- Order ID
- Status (New, Processing, Shipped, etc.)
- Items (Number of products in the order)
- Customer Name & Email
- Actions (View order details)
Tracking an Order
Click View next to an order to open its details page. The order details page includes:
- Customer Information (Name, email)
- Shipping Information (Address, country, city)
- Items in the Order (Product details, quantity)
- Tracking Information (All tracking links provided)
If a tracking number is available, click on the tracking link to check the latest shipping status.
Resolving Order Issues
If an order status is unclear or there’s an issue, check the Orders with Issues sheet before contacting support.
Common order issues:
- Order Delays: Check tracking status for updates.
- Incorrect or Missing Items: Cross-check the packing details in the order.
- Failed Delivery: Contact the courier for more details.
Submitting a Support Request
If the issue is not resolved, submit a support request:
Go to the Support tab in the dashboard.
Click Create a New Support Request.
Provide the following details:
- Order ID
- Issue Type (Delay, incorrect item, missing item, etc.)
- Description (Provide as much detail as possible)
- Attachments (Screenshots or files if applicable)
Submit the request. A support agent will respond with further assistance.
Order Notifications
Clients receive email notifications for major order updates:
- Order Confirmation: When an order is placed.
- Shipped Notification: When tracking is available.
- Issue Resolution: When a support request is updated.
If you have questions about orders or need support with tracking or issues, don’t hesitate to get in touch with our Customer Support team. We’re always happy to help!