At Ecomflow, we’ve partnered with Return Helper to provide an integrated, seamless returns solution. This trusted platform simplifies post-purchase operations by handling everything from return label generation to shipment tracking. Combined with our 3PL services, Return Helper enhances visibility, reduces operational challenges, and helps improve customer satisfaction.

What Is Return Helper?

Return Helper is a powerful returns management platform that simplifies and automates the entire return process for eCommerce brands. From customer-facing return portals to backend workflows like approvals, logistics, and refunds.

By using Return Helper, you’ll benefit from:

• A branded self-service return portal for your customers
• Automated return approvals and tracking
• Seamless integration with major logistics providers (e.g., DHL, FedEx)
• Custom refund logic (e.g., full, partial, or store credit)
• Improved operational visibility and fewer support tickets
• A faster, smoother customer experience post-purchase

View a detailed deck explaining how our return solution with Return Helper works:

📄 Customer Returns Process with ReturnHelper

Where Can Customers Send Their Returns?

ReturnHelper makes returns reliable across multiple regions. Your customers can return their orders to any of the return centers shown below.

General Requirements Before Integration

Please ensure the following requirements are met before starting the integration process:

1. You have an active Return Helper merchant account (provided by Ecomflow). Please request your account by emailing us.
2. You are the admin of your Shopify store with full access to backend settings.
3. You have access to your domain hosting provider to edit DNS and CNAME records.

How To Set Up Return Helper?

This guide outlines the step-by-step process to integrate Return Helper with your Shopify store:

📎 Integration Instructions

Operational Readiness

Before rolling out returns to customers, make sure these steps are completed to avoid issues. Clear policies, trained teams, and chosen logistics partners help ensure a smooth and efficient returns process from the start.

1. Your return policy is clearly defined and updated (e.g., return timeframes, item condition requirements, refund method).
2. Your customer service team is briefed on the new return process and platform.
3. A dedicated individual or team is in place to monitor and handle return requests, approvals, and logistics.
4. Optional: You’ve reviewed Return Helper’s supported logistics providers and chosen the one(s) you wish to use (e.g., DHL, FedEx, UPS).

Note: You may update your return policy and rules within Return Helper once installation and customizations are complete.

If you require support during setup, please reach out to our Support Team. We’re here to help make your return process as seamless as possible!